Refund policy
Last Updated: 18.08.2025
1. Return Window
In accordance with the law, you have the right to return the goods within 14 days from the date of receipt. We voluntarily provide additional time, making the total return period 30 calendar days.
2. Conditions for Return
Returned items must be in their original condition: unworn, unwashed, undamaged, and with all original labels and tags attached.
3. How to Initiate a Return
3.1. We strive to make the return process as simple and convenient as possible for you. To initiate a return through our store, please follow these steps:
a) Log in to the system
Go to the Orders page and enter your email address used during the order placement.
b) Verify your identity
A confirmation code will be sent to your email. Enter it on the website to access your profile.
c) Select the order for return
In your personal account, open the list of your orders and choose the one you wish to return.
d) Submit a return request
Click on the "Submit return request" button and follow the on-screen instructions.
e) Wait for confirmation
We will respond to your request within 5 business days.
3.2. Returns without prior approval and return labels will not be accepted.
4. Refund Process
After we receive and inspect your returned items, we will notify you of the return approval. Refunds will be issued to your original payment method within 14 days. Processing times may vary depending on your bank. If you haven’t received your refund within 14 days, contact us at service.valmira@gmail.com or using Contact form. We will respond to your return request within 5 business days.
5. Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please indicate this when filling out Return request.
We will respond to your return request within 5 business days.
If you return the entire order due to damage, defect, or incorrect items, we will refund the full purchase price including shipping costs you paid.
6. Exchanges
We do not offer direct exchanges. To exchange an item, please return it and place a new order.
7. Non-Returnable Items
Gift cards are non-returnable.
8. Return shipping cost
Returns to DPD parcel lockers using the return label we provide are free of charge for the customer.
9. Shipping Cost refund on Returns
a) If you return an order or part of an order that included a paid shipping fee (i.e., orders under €60), this shipping fee is non-refundable.
b) If your order qualified for free shipping (orders over €60) but after a return the total value falls below €60, we will deduct the standard shipping fee from your refund — unless the return is due to a damaged, defective, or incorrect item.
c) If you return the entire order due to damage, defect, or incorrect items, we will refund the full purchase price, including the original shipping cost you paid.
10. Shipping Costs refund on Not Collected Orders
a) If you paid for delivery (orders under €60) and do not collect your order, resulting in it being returned to us, we will refund only the value of the items; the shipping cost will not be refunded.
b) If your order qualified for free shipping (orders over €60) but you do not collect your order, resulting in it being returned to us, we will deduct the standard shipping fee from your refund.
11. Changes to This Policy
We may update this Return and Refund Policy from time to time. The updated version will be posted on this page with a revised “Last Updated” date. Please note that the terms outlined here are also reflected in our Terms of Service, which remain the governing document for your rights and obligations.
12. Contact Information
If you have any questions about this Return and Refund Policy or our data practices, please contact us at:
Postal address: Oskara Kalpaka street 38A, Liepaja, LV-3405, Latvia
Email: service.valmira@gmail.com
Phone: +371 25695916
Contact Form: Contact Us